Privacy Policy – UrbanGoodz Delivery
Effective Date: 14/01/2026
Platform Name: UrbanGoodz Delivery
UrbanGoodz Delivery (“we”, “our”, or “us”) is a multi-vendor online delivery platform that allows users to order food, groceries, and daily essentials from local stores and restaurants. We respect your privacy and are committed to protecting your personal information.
1. Information We Collect
Personal Information
When you register or use UrbanGoodz Delivery, we may collect:
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Name
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Email address
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Phone number
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Delivery address
Order & Transaction Information
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Order details and order history
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Payment status and transaction records
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Delivery instructions and order notes
🚫 We do NOT store credit/debit card or bank details on our servers.
Payments are processed securely by third-party payment gateways.
Location Information
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Used to identify nearby stores, restaurants, and delivery partners
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Used for accurate order delivery
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Location access is optional and can be disabled in device settings
Device & Usage Information
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Device type, operating system, and app version
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App usage data and crash reports (for performance improvement)
2. How We Use Information
We use collected information to:
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Create and manage user accounts
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Process and deliver orders
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Connect users with vendors and delivery partners
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Provide order tracking and real-time updates
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Improve platform performance and features
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Send notifications related to orders and offers
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Provide customer support
3. Data Sharing
UrbanGoodz Delivery does not sell or rent personal data.
Information may be shared only with:
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Vendors and restaurants (to fulfill orders)
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Delivery partners (for order delivery)
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Payment gateway providers
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Notification services (SMS, email, push notifications)
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Legal authorities if required by law
All third parties are required to follow applicable privacy and security standards.
4. Advertising & Promotions
UrbanGoodz Delivery may display promotional content or offers.
If third-party advertising services are enabled in the future, data will be handled according to the respective advertising partner’s privacy policies.
5. Data Security
We use reasonable technical and organizational measures to protect user data.
Passwords are encrypted and sensitive information is handled securely.
6. Children’s Privacy
UrbanGoodz Delivery is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
7. User Rights
Users may:
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Update or correct personal information
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Request account deletion
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Manage location and notification permissions
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Contact support for data-related requests
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on our website or within the app.
9. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
📧 eaturban2020@gmail.com
🌐 https://urbangoodzdelivery.com